Shipping Policy

At Martzuvo, we are committed to delivering your electric gadgets quickly, safely, and reliably. Please read our shipping policy carefully to understand how orders are processed and delivered.

Shipping Locations

We currently ship to selected regions based on product availability and logistics partners. Available shipping locations will be displayed at checkout. We are continuously expanding our delivery coverage.

Order Processing Time

  • Orders are processed within 1–3 business days after confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day.

  • Once your order is shipped, you will receive a confirmation message or email with tracking details (where available).

Estimated Delivery Time

  • Standard Delivery: 2–5 business days

  • Delivery times may vary depending on your location, courier service, customs clearance, and unforeseen delays.

Shipping Charges

  • Shipping fees (if applicable) are calculated and displayed at checkout before payment.

  • Any promotional free shipping offers will be clearly mentioned on the product page or during checkout.

Cash on Delivery (If Available)

Cash on Delivery (COD) availability depends on your location and product type. If COD is available, it will appear as a payment option during checkout.

Customs, Duties & Taxes

  • Customers are responsible for any applicable customs duties, taxes, or import charges imposed by local authorities.

  • Martzuvo is not responsible for delays caused by customs clearance processes.

Incorrect Address or Failed Delivery

  • Please ensure that your shipping address and contact details are accurate.

  • Martzuvo is not responsible for failed deliveries due to incorrect or incomplete address information provided by the customer.

Damaged or Missing Items

If your order arrives damaged or if an item is missing:

  • Contact us within 48 hours of delivery

  • Provide your order number and clear photos (if applicable)
    Our support team will review the issue and assist you promptly.

Order Tracking

Tracking information will be provided once your order has been shipped. In some cases, tracking may take 24–48 hours to update.

Contact Us

If you have any questions regarding shipping, feel free to contact us:

📧 Email: support@martzuvo.com
🌐 Website: martzuvo.com